Desi49 Privacy Policy — Your Information, Our Protection
At desi49, the privacy of our Malaysian users is a top priority. This document clearly explains how we collect, use, store, and protect your personal information each time you use our platform.
Effective Date: January 2026
1. Information We Collect
Desi49 collects personal information necessary to provide users in Malaysia with a secure, efficient, and relevant platform experience. Data collection is carried out transparently and solely for legitimate purposes related to platform operations. The types of information we collect fall under the following categories:
Account Information
When you register an account with desi49, we collect your username, Malaysian phone number, password (in encrypted form), date of birth, and any identity verification information required. This information is used to verify your identity, manage your account, and maintain platform security.
Device & Browser Information
We automatically record technical information when you access our platform, including device type, operating system, browser type, IP address, screen resolution and language settings. This data is used to optimise the mobile experience and detect suspicious activity.
Payment Information
To process deposits and withdrawals in MYR, we record transaction details including the payment method (TNG eWallet, FPX, online banking), transaction reference number, and amount. Full bank account numbers or card details are not stored on desi49 servers — all processing is handled through certified third-party payment providers.
Cookies & Usage Data
Desi49 uses cookies and similar tracking technologies to understand platform usage patterns, retain language preferences and login sessions, and improve site performance. You can manage cookie settings through your browser, though some platform features may not function fully if cookies are disabled.
2. How We Use Your Information
All information collected by desi49 is used exclusively for purposes directly related to delivering a better and more secure platform experience. We do not use user data for unrelated purposes or sell it to third-party advertisers.
The primary purposes for which we use your personal information are as follows:
- Verifying user identity and processing account registrations.
- Processing MYR deposits and withdrawals securely and accurately.
- Sending account-related notifications, transaction updates and offers you have subscribed to.
- Detecting and preventing fraud, money laundering, and the use of duplicate accounts.
- Improving the user experience based on aggregated, anonymised usage patterns.
- Complying with legal obligations and applicable regulations in Malaysia.
- Providing responsive and relevant customer support.
Desi49 will not use your personal information for any third-party marketing purposes without your explicit consent.
3. Data Storage, Security & Sharing
Storage & Security
All desi49 user data is stored on servers protected by SSL encryption and rigorous technical security measures. Access to personal data is restricted to staff with a legitimate operational or support need. Passwords are stored in an irreversible encrypted format that cannot be read by anyone.
Transaction records and account data are retained for the period required under applicable Malaysian law, or for as long as your account remains active on the platform. Once an account is permanently closed, data that is no longer required will be deleted in accordance with secure data disposal procedures.
Third-Party Sharing
Desi49 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Required transaction information is shared with approved payment providers solely for the purpose of processing MYR deposits and withdrawals.
- Game Provider: Usernames and betting records may be shared with game providers to enable gameplay functionality.
- Governing Authority: Information will be disclosed to Malaysian authorities where required by law, court order, or official investigation.
All third parties we work with are required to meet data security standards equivalent to or higher than our own.
4. User Rights Over Personal Data
You have control over your personal information at desi49. The following rights are available to you at any time.
You have the right to request a copy of the personal information we hold on your account. Requests can be submitted to our support team and will be processed within a reasonable timeframe.
If your personal information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team directly.
You may request account closure and deletion of your personal data. Such requests are subject to legal requirements that mandate the retention of certain records for a specified period.
5. Policy Updates & How to Contact Us
Privacy Policy Updates
Desi49 reserves the right to update or amend this Privacy Policy at any time without prior notice. Users will be informed of any significant changes via in-platform notifications or messages sent to their registered phone number. The latest version of this Privacy Policy will always be available on this page with an updated effective date. Continued use of the platform after any changes are published constitutes acceptance of the updated Privacy Policy.
How to Contact Us
If you have any questions, concerns, or complaints about how desi49 handles your personal data, or if you wish to exercise any of the privacy rights set out in this document, please contact our support team through the following channels:
- Support email: [email protected]
- Page FAQ for prompt responses regarding privacy and account security
- In-account support form after log in
We aim to respond to all privacy-related enquiries within three business days. For cases requiring further investigation, the response time may be longer, but we will keep you updated on the progress.
Applicable Law
This Privacy Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and its related regulations. desi49 is committed to complying with all applicable data protection laws in Malaysia across every aspect of our platform operations.
Other Questions About Account Security?
Visit our FAQ page for more information, or log in to manage your desi49 account privacy settings directly.